Customer Support With Emergency Kits And Other Survival Gear
At American Family Safety, we are committed to providing the highest level of customer support possible. After all, we understand how important your family is to you, and we are dedicated to doing everything we can to support you in this endeavor. That’s why you can rely on the highest quality products, delivered quickly at the best possible price. That’s why we have customer service support, providing both family safety advice and solutions to any problems that may arise.
American Family Safety’s mission is to provide the ingredients, suggested by experts, which are most likely to provide aid in a variety of emergencies. We have developed a line of products to aide a person in an emergency. Please direct any delivery inquiries or product quality concerns to our customer service department.
American Family Safety offers a 30-day money back guarantee on all its products (shipping costs associated with returning an item(s), are the sole responsibility of the purchaser). All items returned, must be in new, unused and unopened condition. Please email our customer service department with a description of the product(s) you wish to exchange or return and we will contact you with instructions to complete the exchange or refund.
Visa, Mastercard, American Express and PayPal
Yes, we accept Visa, Mastercard, and American Express
Yes. All orders, whether they are a single item or multiple items combined, must total at least $50.00 before tax and delivery
Upon completion of your purchase an email will be sent to you with a tracking number for your order. You will also be able to login to your American Family Safety online account which will display the tracking number for your order.
Shipping & Handling
How much do you charge for shipping and handling?
Shipping is free on all consumer related purchases of $99 or more within the USA, with the exception of Alaska and Hawaii. Free shipping does not apply to large order freight shipping and/or specialty orders provided to our Corporate / School / Government and/or bulk order customers. The cost of shipping by freight are dependent on the type of products ordered (size/weight), quantity and the distance of delivery within the USA from our distribution centre in Vista, California.
What shipping methods do you use?
We offer the quickest and most cost effective delivery available. If you would like to have expedited shipping (faster than our normal delivery period) please contact our customer service department for a quote. Please note, that presently we do not deliver products to Alaska or Hawaii.
Where do you ship from?
When will I get my package?
Our normal delivery time for all Emergency Preparedness Kits and Supplies, is between 7 to 10 days. It is comforting to know; how appreciative our customers have been during this COVID-19 crisis. We have been providing Emergency Supplies to people, businesses and government institutions for over 20 years and have one of the Largest Distribution Centers for Emergency Preparedness Kits and Supplies in North America. To further ensure our speed of delivery, we use FedEx and UPS. All this, to help your order arrive faster and safer than anyone else can promise, during these difficult times.
Do I have to sign for my package?
No, unless required by local restrictions.
Can you deliver orders to a PO Box?
No, we do not orders to be delivered to a PO Box. If an order is submitted with a PO BOX, the order will not be fulfilled.
Disclaimer: Actual effectiveness of individual items in many specific situations may be limited. Moreover, the seller is unable to test each of these products for the multiple situations in which they might be used. Therefore, the seller cannot make and does not make any guarantee that the results sought by the buyer, or described generally in connection with this product, will be achieved. We can also make no guarantee of the effectiveness or safety of any of the materials, products, recommendations or advice contained in this kit. Therefore each user bears full responsibility for deciding whether the seller’s materials, products, recommendations and advice are suitable for use by the user, and in no event shall seller be responsible for any loss resulting directly or indirectly from the use of the products in this kit.