Customer Support With Emergency Kits And Other Survival Gear

At American Family Safety, we are committed to providing the highest level of customer support possible. After all, we understand how important your family is to you, and we are dedicated to doing everything we can to support you in this endeavor. That’s why you can rely on the highest quality products, delivered quickly at the best possible price. That’s why we have customer service support, providing both family safety advice and solutions to any problems that may arise.

Product Assurance

American Family Safety’s mission is to provide the ingredients, suggested by experts, which are most likely to provide aid in a variety of emergencies. We have developed a line of products to aide a person in an emergency. Please direct any delivery inquiries or product quality concerns to our customer service department.

Return Policy

American Family Safety offers a 30-day money back guarantee on all its products (a 15% re-stocking fee will apply and the shipping costs associated with returning the item(s), is the sole responsibility of the purchaser) All items returned, must be in new, unused and unopened condition. Please email our customer service department with a description of the product(s) you wish to exchange or return and we will contact you with instructions to complete the exchange or refund.

On-line Ordering

What payment methods do you accept?

Visa, Mastercard, American Express and PayPal

I do not have PayPal account, can I still place an order?

Yes, we accept Visa, Mastercard, and American Express

Is there a minimum amount on products and/or orders placed

Yes.  All orders, whether they are a single item or multiple items combined, must total at least $50.00 before tax and delivery

How do I get my tracking number?

Upon completion of your purchase an email will be sent to you with a tracking number for your order. You will also be able to login to your American Family Safety online account which will display the tracking number for your order.

 

Shipping & Handling

How much do you charge for shipping and handling?
The shipping costs are dependent on the type of products you order (size/weight) and where you live in the USA (distance) namely, the distance from our distribution centre in Vista, California. We try very hard to keep our shipping costs down and subsidize a lot of the costs for the benefit of our customers.

What shipping methods do you use?
We offer the quickest and most cost effective delivery available. If you would like to have expedited shipping (faster than our normal delivery period) please contact our customer service department for a quote.

Where do you ship from?
Vista, California.

When will I get my package?
Please be aware, that we are experiencing delays in all our shipments, due to this unforeseen Coronavirus (COVID-19). Our delivery time now, is a minimum of “3 to 4 weeks for Emergency Preparedness Kits” and “6 to 8 weeks for Food Only Kits”, this is up from our regular delivery time of 7 to 10 days. All we can say, is please be patient with us because we’re trying to fulfill all the orders as quickly as possible, on a “First Come – First Out” basis. To help expedite the process, please place your order as soon as you can to ensure delivery. It may be comforting to know, that after 20 years in business, we have one of the largest distribution centers for emergency preparedness kits and supplies in North America. (This will help get your order out faster than anyone else can promise, during these difficult times).

Do I have to sign for my package?
No, unless required by local restrictions.

Can you deliver orders to a PO Box?
No, we do not orders to be delivered to a PO Box. If an order is submitted with a PO BOX, the order will not be fulfilled.  

Disclaimer: Actual effectiveness of individual items in many specific situations may be limited. Moreover, the seller is unable to test each of these products for the multiple situations in which they might be used. Therefore, the seller cannot make and does not make any guarantee that the results sought by the buyer, or described generally in connection with this product, will be achieved. We can also make no guarantee of the effectiveness or safety of any of the materials, products, recommendations or advice contained in this kit. Therefore each user bears full responsibility for deciding whether the seller’s materials, products, recommendations and advice are suitable for use by the user, and in no event shall seller be responsible for any loss resulting directly or indirectly from the use of the products in this kit.