Customer Support With Emergency Kits And Other Survival Gear

At American Family Safety, we are committed to providing the highest level of customer support possible. After all, we understand how important your family is to you, and we are dedicated to doing everything we can to support you in this endeavor. That’s why you can rely on the highest quality products, delivered quickly at the best possible price. That’s why we have customer service support, providing both family safety advice and solutions to any problems that may arise.

Please note that our standard shipping policy is 5 to10 business days. However, due to unforeseen natural disasters or the increased volume during a holiday season like Christmas, please allow extra time when placing your order, so that your kits and/or products can arrive on time. Thank you for your understanding.

Product Assurance

American Family Safety’s mission is to provide the ingredients, suggested by experts, which are most likely to provide aid in a variety of emergencies. We have developed a line of products to aide a person in an emergency. Please direct any delivery inquiries or product quality concerns to our customer service department.

Return Policy

American Family Safety offers a 30-day money back guarantee on all its products (a 15% re-stocking fee will apply and the shipping costs associated with returning the item(s), is the sole responsibility of the purchaser) All items returned, must be in new, unused and unopened condition. Please email our customer service department with a description of the product(s) you wish to exchange or return and we will contact you with instructions to complete the exchange or refund.

On-line Ordering

What payment methods do you accept?

Visa, Mastercard, American Express and PayPal

I do not have PayPal account, can I still place an order?

Yes, we accept Visa, Mastercard, and American Express

Is there a minimum amount on products and/or orders placed

Yes.  All orders, whether they are a single item or multiple items combined, must total at least $25.00 before tax and delivery

How do I get my tracking number?

Upon completion of your purchase an email will be sent to you with a tracking number for your order. You will also be able to login to your American Family Safety online account which will display the tracking number for your order.

 

Shipping & Handling

How much do you charge for shipping and handling?
There are no additional shipping or handling costs to the purchaser for the delivery of our products, as long as all items combined in the initial shipment are valued at $100.00 or more before tax. Shipping charges will apply to any/all areas outside the Continental USA, Hawaii and Alaska.

What shipping methods do you use?
We offer the quickest and most cost effective delivery available. Our normal delivery time to prepare your custom kit, is 5 to 10 business days. If you would like to have expedited shipping (faster than our normal delivery period) please contact our customer service department for a quote.

Where do you ship from?
Vista, California.

When will I get my package?
Allow 5 to 10 business days from the confirmation of your order (Depending on your location and selected shipping method). Please further note that shipments may be delayed during the Holiday Season and/or during Natural Disasters. Please give yourself extra time when ordering.

Do I have to sign for my package?
No, unless required by local restrictions.

Can you deliver orders to a PO Box?
No, we do not orders to be delivered to a PO Box. If an order is submitted with a PO BOX, the order will not be fulfilled.  

Disclaimer: Actual effectiveness of individual items in many specific situations may be limited. Moreover, the seller is unable to test each of these products for the multiple situations in which they might be used. Therefore, the seller cannot make and does not make any guarantee that the results sought by the buyer, or described generally in connection with this product, will be achieved. We can also make no guarantee of the effectiveness or safety of any of the materials, products, recommendations or advice contained in this kit. Therefore each user bears full responsibility for deciding whether the seller’s materials, products, recommendations and advice are suitable for use by the user, and in no event shall seller be responsible for any loss resulting directly or indirectly from the use of the products in this kit.