Customer Support With Emergency Kits And Other Survival Gear

At American Family Safety, we are committed to providing the highest level of customer support possible. After all, we understand how important your family is to you, and we are dedicated to doing everything we can to support you in this endeavor. That’s why you can rely on the highest quality products, delivered quickly at the best possible price. That’s why we have customer service support, providing both family safety advice and solutions to any problems that may arise.

Please note that our standard shipping policy is 5-10 business days. However, due to unforeseen natural disasters or the increased volume during a holiday season like Christmas, please allow extra time when placing your order, so that your kits and/or products can arrive on time. Thank you for your understanding.

Product Assurance

American Family Safety’s mission is to provide the ingredients, suggested by experts, which are most likely to provide aid in a variety of emergencies. We have developed a line of products to aide a person in an emergency. Please direct any delivery inquiries or product quality concerns to our customer service.

Return Policy

American Family Safety offers a 30-day money back guarantee on all its products (a 15% re-stocking fee will apply and shipping is non-refundable). Email our customer service with a description of the product(s) you wish to exchange or return and we will contact you with instructions to complete the exchange or refund. Other customer service inquiries can be sent to our customer service as well.

On-line Ordering

What payment methods do you accept?

Visa, Mastercard, American Express and PayPal

I do not have PayPal account, can I still place an order?

Yes, we accept Visa, Mastercard, and American Express

Is there a minimum amount on products and/or orders placed

Yes.  All orders, whether they are a single item or multiple items combined, must total at least $25.00 before tax and delivery

How do I get my tracking number?

Upon completion of your purchase an email will be sent to you with a tracking number for your order. You will also be able to login to your American Family Safety online account which will display the tracking number for your order.

Shipping & Handling

How much do you charge for shipping and handling?
Shipping costs depend on the products purchased. Additional charges apply for express delivery and delivery to locations outside the continental United States and Canada.

What shipping methods do you use?
Upon checkout you will be able to select the shipping method that would best suit your needs. We offer ground shipping as well as expedited shipping should you need your preparedness products in a hurry.

Where do you ship from?
Vista, California.

When will I get my package?
Allow 5 – 10 business days from the confirmation of your order (Depending on your location and selected shipping method). Please further note that shipments may be delayed during the Holiday Season and/or during Natural Disasters. Please give yourself extra time when ordering.

Do I have to sign for my package?
No, unless required by local restrictions.

Can you deliver orders to a PO Box?
No, we use UPS for all deliveries and they do not permit deliveries to a PO Box. If an order is submitted with a PO BOX, the order will not be fulfilled until an additional shipping fee of $30.00 is collected from the customer.

UPS shipping methods

Domestic Destinations:

UPS Next Day Air® Early A.M.®
Guaranteed overnight delivery on business days by 8:00 a.m. to major cities in the 48 contiguous states and by 8:30 a.m. to most other U.S. cities. Saturday delivery and pickup is available.

UPS Next Day Air®
Guaranteed delivery to all 50 states and Puerto Rico by 10:30 a.m., noon or end of the next business day, depending on destination. Some shipments to and from remote locations may require additional time in transit. Saturday delivery and pickup is available for most US locations.

UPS Next Day Air Saver®
Guaranteed delivery by 3:00 p.m. and 4:30 p.m. to commercial destinations where UPS Next Day Air® is committed by 10:30 a.m. or noon. Shipments to residential areas are delivered by end of day.

UPS 2nd Day Air A.M® (commercial destinations only)
Guaranteed delivery by noon on the second business day to metropolitan commercial destinations where UPS Next Day Air delivery is committed by 10:30.

UPS 2nd Day Air®
Guaranteed delivery by the end of the second business day to all 50 states and Puerto Rico.

UPS 3 Day SelectSM
Guaranteed delivery by the end of the third business day to every address in the 48 contiguous states.

UPS Ground
Guaranteed day-definite ground delivery to every address within the 48 contiguous states.

International Destinations:

UPS Worldwide Express PlusSM*
Guaranteed delivery by 8:30 a.m. on the next business day to major metropolitan areas in Canada. Guaranteed delivery by 9:00 a.m. the second business day to major business centers in 14 European countries.

UPS Worldwide ExpressSM*
Guaranteed delivery to more than 215 countries and territories. To Canada, overnight delivery by 10:30 a.m. to most major business centers and end-of-day to most other Canadian destinations. Beyond Canada, delivery is guaranteed by 10:30 a.m. the second business day for shipments to major business centers and by end of day to most other destinations.

UPS Worldwide ExpeditedSM*
Guaranteed delivery to more than 61 countries. Canada – typically two business days to most destinations. Mexico – typically within three business days. Major destinations in Europe, Asia, and Central and South America, typically within four or five business days.

UPS Standard to Canada
Guaranteed ground delivery to most addressees in the 10 provinces of Canada. Charges for customs clearance are not included in the rate. Brokerage charges, duties and taxes will be billed to the importer unless otherwise indicated by the shipper.

* Rates include routine in-house customs clearance by UPS Supply Chain SolutionsSM. Additional charges will apply if customs clearance is performed by brokerage offices other than those designated by UPS.

Disclaimer: Actual effectiveness of individual items in many specific situations may be limited. Moreover, the seller is unable to test each of these products for the multiple situations in which they might be used. Therefore, the seller cannot make and does not make any guarantee that the results sought by the buyer, or described generally in connection with this product, will be achieved. We can also make no guarantee of the effectiveness or safety of any of the materials, products, recommendations or advice contained in this kit. Therefore each user bears full responsibility for deciding whether the seller’s materials, products, recommendations and advice are suitable for use by the user, and in no event shall seller be responsible for any loss resulting directly or indirectly from the use of the products in this kit.